You may be eligible for a return only if all of the following conditions are met:

• The item is unopened, unused, and in original sealed packaging

• The return request is submitted within 7 days of delivery

• Proof of purchase is provided

Opened packs, boxes, ETBs, single cards, and graded cards are not eligible for return or refund.

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Non-Returnable Items

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The following items are final sale and cannot be returned:

• Opened sealed products (booster packs, boxes, ETBs)

• Raw single cards

• Graded cards

• Clearance or sale items

• Gift cards

 

Damaged or Incorrect Orders

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If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

We will review the issue and, if approved, provide a replacement or refund at our discretion.

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Refunds

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• Approved refunds are issued to the original payment method

• Shipping costs are non-refundable

• Refunds are processed within 5–7 business days after approval

 

Return Shipping

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• Customers are responsible for return shipping costs unless the return is due to our error

• We strongly recommend using a trackable shipping service

• CatchTCG is not responsible for lost return shipments

 

Contact Us

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For return requests or order issues, please contact us at:
support@shopcatchtcg.com

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Include your order number to help us assist you faster.